Given below are the various messages that might appear when you are unable to login.
- Who is eligible for NetBanking facility?
- What happens when I login for the first time in NetBanking.
- Is there any fee or charge for this service?
- What features are provided in NetBanking?
- If I open a new Term Deposit via NetBanking, where it will be opened?
- What is the meaning of online transactions?
- How can I set up Standing Instructions?
- Whether my transactions affect my account instantly?
- How can I know that my transaction has been completed?
- How can I use NetBanking safely?
- What should I do if I forgot my password?
- What could be the possible reasons if I am unable to login?
- How can I change my password?
- I am getting the message “Sorry, Account Locked for User" or “Your NetBanking ID is locked”. What do I do?
- I am unable to use my old or new password. What should I do?
- How can I lock or disable or deactivate my NetBanking ID?
- What are the measures I can take to ensure greater security?
- How to construct a good and safe password?
- What are the hardware and software, I need to access Dhanlaxmi Bank Internet Banking?
- Can I use a Laptop to access Dhanlaxmi Bank Internet Banking?
- What is the recomended browser?
- How to check if a web page is secured?
- What should I do if my Internet Explorer hangs frequently?
- How do I clear my browser cache?
- What is 128-bit Secure Socket Layer?
- What is the difference between 40-bit encryption and 128-bit encryption?
- What is my role in enhancing security of my online banking experience?
- How is my information transmitted safely over the Internet?
- What is a Digital Certificate and how does it help to ensure security?
- Can other people view my personal information when I am using the Internet?
- There is a 'Java Script Error' on my computer. What should I do?
- I am experiencing slow response when accessing Dhanlaxmi Bank Internet Banking. What is wrong?
- How can I recognise a scam e-mail?
- What is phishing?
- What is a worm?
- What is Money Mules?
- How does the Fraudster operate?
- How do you protect yourself from becoming a money mule?
- What is a firewall and how does it protect my information?
Who is eligible for NetBanking facility?
All Dhanlaxmi Bank Savings and Current account holders with below types can access their account through NetBanking.
What happens when I login for the first time in NetBanking.
After a successful login system will display the last login date and time. For a new user last login date and time will not be displayed and the system will automatically prompt for a change of password.
Is there any fee or charge for this service?
No. Currently, we offer NetBanking free with all accounts. However, all minimum balance/deposit amount requirements of the relevant accounts will need to be honoured.
What features are provided in NetBanking?
The following are Internet Banking features available with Dhanlaxmi Bank NetBanking.
- Account Summary
- Deposit Summary
- Loans Summary
- Credit Card Summary
- Bill Summary
- Messages and Alerts
- Customisation Widget
- Check your account balance
- Details of your Accounts
- See your mini statement or detailed statement
- Download your statement in PDF or Excel sheet
- Details of Unclear Funds
- Open a new Term deposit
- Request for a new Term deposit under existing Term Deposit
- Inquire about your Term details
- Inquire about your TDS details
- Request for closure of Term deposit
- Request for opening of Recurring deposit
- Request for closure of Recurring deposit
- See your loan statement
- Inquire about your loan details
- Loan Repayment
- Pay Maintenance (Add / Delete / Modify Payee)
- Transfer funds between your accounts (Pay Now / Schedule / Standing Instruction)
- Transfer funds to a third party within Bank (Pay Now / Schedule / Standing Instruction)
- Transfer funds to a third party to another Bank via NEFT (Pay Now / Schedule / Standing Instruction)
- Transfer funds to a third party to another Bank via RTGS (Pay Now / Schedule / Standing Instruction)
- Payment History
- Standing Instruction / Pay Later Review
- Add a Biller
- View Presented Bills
- Pay Presented Bills
- Pay Payment Type Bills
- Delete Billers
- Subscribe for E-mails and SMS Alerts
- View Credit Card Details
- Credit Card Payment
- Create standing instructions
- Modify standing instructions
- View standing instructions
- Delete standing instructions
- Forex Card Rates
- Interest Rates
- Cheque Book Request
- Stop Cheque Request
- Inquire about cheque status
- Change Login and Transaction Password
- Debit Card Request - Hotlist/Block
- Debit Card Request - Reissuance Card
- Debit Card Request - Reissuance ATM PIN
- Service Request Status
Payment Gateway Services
- Various online shopping and recharges can be initiated
If I open a new Term Deposit via NetBanking, where it will be opened?
Your Term Deposit will be opened at branch of your source account.
What is the meaning of online transactions?
We have designed the NetBanking service in such a way that it takes your requests and acts on them immediately. All transactions that will affect your balance, are done automatically by the system. For example, Fund Transfer, Stop Payment instruction, Term Deposit request.
How can I set up Standing Instructions?
By Setting Standing Instruction, it allows you to transfer funds between own accounts or to a third party account at predefined frequencies. On that particular day fund will be transferred from source account to destination account, provided sufficient balance is available in the source account.
Whether my transactions affect my account instantly?
Yes, except for the Loan repayment, credit card and bill payments which would be debited from your account instantly but it will be affected at the merchant/third part on T+1 working day only.
How can I know that my transaction has been completed?
After successful completion of your request the NetBanking system gives you a transaction reference number, which you may use for all future communication regarding the same.
How can I use NetBanking safely?
You can be assured of complete privacy when you use Dhanlaxmi Bank's NetBanking facility. We have built several checks to safeguard your NetBanking transactions. Before you gain access to your account, you will be asked to enter your unique NetBanking Id and Password to verify your identity.
When you bank with us on the Internet, you are always in a secure zone. To ensure the security of your transactions, we use a technology called Secured Socket Layer (SSL), which involves scrambling of the information between you and the Bank. If an unauthorised user tries to access your account by keying in various combinations while trying to guess your password, your account will automatically get locked.
In addition to these online security features an instant SMS and Email about the successful login to your NetBanking ID is sent to your registered mobile number and email ID respectively when you log-in to NetBanking is in place to monitor and to prevent any unauthorised access.
What should I do if I forgot my password?
Please Generate Password Online.
What could be the possible reasons if I am unable to login?
There could be various reasons :
- The password is case-sensitive and may not have been entered in the same lower or upper case as mentioned in the IPIN envelope sent to you.
- The account has not been accessed for more than 90 days.
How can I change my password?
To change your password, please follow the instructions given below:
- Go to NetBanking Login area and key in your NetBanking Id and password. The password is case-sensitive.
- Please key in the same lower or upper case as mentioned in the PIN envelope.
- After you have logged in, you can change your password using the "Change Password" option under Other Services.
I am getting the message “Sorry, Account Locked for User" or “Your NetBanking ID is locked”. What do I do?
Reasons you could be locked out for:
- You have not used the NetBanking facility for more than 90 days
- You have not used the NetBanking facility for more than 90 days
- If the password has been forgotten, then we have no choice but to regenerate it.
- If your ID is locked, please generate password online using ATM Card credentials
I am unable to use my old or new password. What should I do?
This is possibly because:
- You have not keyed in the new password correctly OR
- After Three unsuccessful attempts, access to NetBanking has been disabled for security reasons.
- Generate password online which will unlock your Net banking ID or fill the request form for password regeneration available at nearest branch and submit to the branch.
How can I lock or disable or deactivate my NetBanking ID?
We require a written instruction from you to block your NetBanking account. After receiving the request at the branch, your NetBanking ID will be deactivated within 2 working days.
You can yourself lock your NetBanking ID by entering wrong passwords three times.
What are the measures I can take to ensure greater security?
- You should log-out from the NetBanking when leaving your PC.
- Always change your password continuously, and change them regularly; avoid obvious passwords (names of family members, pets, favorite musician etc), and don't tell anyone else your passwords.
- You should not write a password down on any paper which may be easily accessible to anyone.
- Put in a power-on password in your machine so that nobody else can switch on your machine.
- Have a screensaver password so that when you are away from your workstation nobody else can access it.
- If you think someone knows your password go online and change it immediately. Avoid using the services from cyber cafe or browsing centres.
- If you are using the Internet in a cyber cafe or browsing centres do not leave the PC unattended, and ensure that no-one is watching what you type, Logoff from NetBanking upon completion of your session. It’s preferable to use the virtual keyboard to key in your NetBanking ID and password to safeguard from the key loggers.
- Use the Logout button to Logout so that the session closes and don't shut the window to Log off.
- You should consider running a Personal Firewall, which will prevent unauthorised persons from accessing your computer and guard against the introduction of malicious programs onto your PC.
- Please remember to logout of NetBanking application after you have completed your transactions.
How to construct a good and safe password?
- While creating passwords, use a phrase made of many words (“Pass Phrases”) instead of passwords. A pass phrase is often easier to remember than a simple password, as well as longer and harder to guess.
Pass Phrases are simple phrases like "I like to travel in" which is easy to remember.
Take the first letter of each word of the sentence that you've created to create a new, nonsensical word.
- Pick a multi word phrase.
- Use some upper and lower cases letters
- Change some letters to be numbers
- Mix some Non-alphanumeric characters
- Create your password long: 10 characters is good, 14 characters or longer is ideal and 15 characters is excellent. 15 is really desirable for high-level security, because 15 is a special number in Microsoft Windows.
- Do not use same password which you have used on some other online accounts or emails accounts.
- Take the first letter of each word of the sentence that you've created to create a new, nonsensical word.
- Substitute some special characters: You can use symbols that look like letters, combine words (remove spaces) and other ways to make the password more complex. Using these tricks, we create a pass phrase of "MySon 9N i$ 5 yeeR$ old" or a password (using the first letter of each word) "M$9ni5y0".
- Avoid the below while creating the passwords
- Avoid sequences or repetitive characters
- Avoid use of online storage of passwords
- Avoid to use your login name as password
- Avoid to use look-like replacements
- Avoid to use dictionary words in any language
What are the hardware and software, I need to access Dhanlaxmi Bank Internet Banking?
We recommend the following:
Computer with 500MHz processor or higher
64 MB RAM or higher
Internet connection of 28.8 kbps or higher
The following operating systems:
Windows 98, NT, 2000, XP
The following browsers:
Microsoft® Internet Explorer 8.0 and above, Mozilla Firefox 15 and above & Google Chrome 15 and above
Can I use a Laptop to access Dhanlaxmi Bank Internet Banking?
Yes, as long as the notebook meets the recommended system requirement.
What is the recomended browser?
We recommend that you use: Internet Explorer Version 8.0 and above, Mozilla Firefox 15 and above & Google Chrome 15 and above
How will I know if a web page is secured?
There are two general indications of a secured web page:
- Check the web page URL
Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at the end.
Try it! - Visit our home page (http://www.dhanbank.com). Note the URL begins with the "http" meaning this page is not secure. Click the link of login button to login. Notice the change in the URL. It now begins with "https", meaning the user name and password typed in will be encrypted before sent to our server.
- Check for the "Lock" icon
There is a de facto standard among web browsers to display a "lock" icon somewhere in the window of the browser (NOT in the web page display area!) For example, Microsoft Internet Explorer displays the lock icon as mentioned below of the browser window:
In Internet Explorer 6: Lower right
Click (or double-click) on it in your Web Browser to see details of the site's security.
This is important to know because some fraudulent web sites are built with a bar at the bottom of the web page to imitate the lock icon of your browser!
What should I do if my Internet Explorer hangs frequently?
If you encounter problems while accessing Internet Banking using Internet Explorer, you may need to upgrade your browser or update it with the most recent fixes from Microsoft to keep it running smoothly. Keeping your browser updated is also likely to protect your computer better as the latest fixes and patches will also address known security weaknesses.
How do I clear my browser cache?
To clear your browser cache:
- Internet Explorer
- Go to "Tools"
- Go to "Internet Options"
- Select "General"
- Click on "Delete Files" at "Temporary Internet files"
What is 128-bit Secure Socket Layer?
SSL stands for "Secure Sockets Layer". It is a protocol designed to enable applications to transmit information back and forth securely. Applications that use this protocol inherently know how to give and receive encryption keys with other applications, as well as how to encrypt and decrypt data sent between the two. SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between the customer's computer and servers.
Some applications that are configured to run SSL include web browsers like Internet Explorer and Netscape, email programs like GroupWise, Outlook, and Outlook Express, FTP (file transfer protocol) programs, etc. These programs are automatically able to receive SSL connections.
To send an SSL connection, however, or to open a secure connection, your application must first have an encryption key assigned to it by a Certification Authority. Once it has a unique key of its own, you can establish a secure connection with every other application that can "speak" the SSL protocol.
What is the difference between 40-bit encryption and 128-bit encryption?
40-bit and 128-bit refer to the size of the key used to encrypt information. To use the lock and key analogy, the greater the number of keys, the more difficult it is to find the correct key to fit into the lock that protects the information. Therefore, the larger the size of the encryption level, the more difficult it is to find the right key to unlock the information.
What is my role in enhancing security of my online banking experience?
- Always ensure your PC is updated with latest anti-virus and operating system patches.
- Install personal firewall and anti-spy ware to protect your PC from internet attacks.
- Always change your online banking passwords periodically say every month.
- Review credit card & bank statements regularly and report any irregularities to the bank.
- You report any suspicious or fraudulent e-mail/sites to the bank immediately.
- Always read the online security tips provided by the bank from time to time.
How is my information transmitted safely over the Internet?
Web browsers use standard security protocols like SSL, and S-HTTP to enable private information to be transmitted safely over the Internet. When you visit a Web site with the SSL protocol, a secure connection is created between your computer and the Web site server you are visiting. Once this connection is established, you can transmit any amount of information to the Web server safely. In contrast, the S-HTTP is designed to transmit individual messages.
What is a Digital Certificate and how does it help to ensure security?
Digital certificates are issued by certification authorities to authenticate a Web site or elements of Web sites. The certificate identifies the originator of the site, or element, and verifies that it has not been tampered with. When your Web browser is presented with a certificate, it will check to see if a legitimate certification authority issued the certificate. If there is a match, your session will continue. Otherwise, your browser will issue a warning and your safest action is to cancel your activity.
Can other people view my personal information when I am using the Internet?
If a secure session is established and the information is encrypted during transmission, then others will not be able to view your information. However, you should be aware that some Web browsers will store information on your computer even after you are finished conducting your online activities, this is called caching. Therefore, you should close your browser once you are finished using the Internet, particularly if you visit secure sites to conduct financial transactions, check account balances or view any other information that you regard as private and confidential.
There is a 'Java Script Error' on my computer. What should I do?
Double click on java script and check the error message. Take screenshot along with java script error and send the same to email@example.com
I am experiencing slow response when accessing Dhanlaxmi Bank Internet Banking. What is wrong?
The slow response that you are experiencing could be due to the following:
- You are not using the recommended browser, operating system and hardware.
- Your Internet Service Provider, Local Area Network or our system is facing intermittent slowness.
How can I recognise a scam e-mail?
Without using additional measures such as a digital signature, it is easy for fraudsters to imitate e-mails. But that doesn't mean you can't recognise scam e-mails. Cyber-criminals often place alarming, enticing or exciting subjects in their e-mails with the hope of tempting you to respond impulsively and divulge the requested information. So, always take your time to read the e-mail carefully. In case of doubt, it is better not to respond. If you do choose to respond, always first check that the mail is genuine by contacting the company that is the apparent sender by telephone, for instance.
What is phishing?
'Phishing' refers to the practice of fraudsters 'fishing' for your details in order to find out and misuse sensitive personal and financial information. Criminals may, for instance, make identical copies of existing corporate websites, or send scam e-mails to elicit a response from you and trick you into divulging your personal information.
What is a worm?
A worm is a virus that does not infect other programs. It makes copies of itself, and infects additional computers (typically by making use of network connections) but does not attach itself to additional programs; however a worm might alter, install, or destroy files and programs.
The Melissa Worm, also known as "Mailissa", "Simpsons", "Kwyjibo", or "Kwejeebo", is a computer worm that also functions as a macro virus, hence making it a "multipartite virus".
The Code Red worm was a computer worm released via the Internet on July 13, 2001 affecting computers running Microsoft's Internet Information Server (IIS) web server. The programmers at eEye Digital Security who reported it named it after both the Mountain Dew soft drink and the phrase "Hacked By Chinese!" (see Red Scare) that it propagated. The worm exploited vulnerability in the indexing software distributed with IIS and did several things: * It defaced the affected web site to display:*: "H
What is Money Mules?
By phishing or other means of customer identity theft, the fraudster harvests customer NetBanking credentials i.e. NetBanking ID and IPIN(Password) with a motive to transfer money from customer account to another account holder of the same or different bank. The beneficiary account holder is referred as a "Money Mule". The beneficiary becomes accomplice unknowingly by social engineering techniques employed by the fraudster.
How does the Fraudster operate?
These fraudsters generally operate from across a country other than where the fraud is to be committed to keep themselves away from local law enforcement agencies. They either maintain anonymity or use fictitious identity to commit these frauds. Fraudsters launch their attack using social engineering techniques by contacting the prospective money mules either by sending emails, in chat rooms, job search websites or through internet blogs. Fraudsters lure the prospective money mules to share their bank account details by telling them a fake story and convincing them to receive money in their accounts. Fraudsters also offer a part of their money or commission and persuade them to unknowingly act as money mules.
Fraudsters then transfer money from the bank customer account whose NetBanking ID and Password has been harvested either by means of phishing or through other means of identity theft. Money Mule is then directed by the fraudster to retain commission and transfer balance money either through wire transfer or to an account of another money mule by means of online transfer or cash deposit thereby forming a chain of fraud. Such money transfers would ultimately lead to funds transfer into fraudster's account thereby maintaining anonymity. When such frauds are reported the money mules become the target of law enforcement agencies as their bank accounts are used and their identity is established.
How do you protect yourself from becoming a money mule?
The fraudster may cook different stories, however his motive will be to convince you to share your bank account details, receive money and act as per his directions. Do not respond to email from strangers asking you for your bank account details. For any overseas job offer, confirm the identity and contact details of the company offering the job to you. They may have hosted a company website to make it look authentic, but there may not exist any company at all in reality. Do not get carried away by attractive offers or prizes.
What is a firewall and how does it protect my information?
One of the security mechanisms we use to protect our systems and your information is called a firewall. Our firewalls use a combination of industrial strength computer hardware and software that is designed to securely separate the Internet from our Internal Web servers, computer systems, networks and databases. During your secure online sessions with RBC Web sites, firewalls prevent unauthorized Internet traffic from entering our Web servers, systems and network.