Internet Banking

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Given below are the various messages that might appear when you are unable to login

  1. Login Failure Message as below
  2. Getting Blank Image
  3. Getting Blank page after clicking login button
  4. OTP (One Time Password) is not received even If I have selected SMS mode for OTP.
  5. OTP (One Time Password) is not received even If I have selected Email mode for OTP.
  6. During Online Generation of Password, am not able to generate passwords and getting below error.
  7. Internal server error / Server not responding
  8. Service is unavailable for maintenance activity, but is still displayed after scheduled time.
  9. How to clear the History in various Browsers
  10. What is best resolution to view the Internet Banking
  11. How to check required settings for using SSL 3.0
  12. How to check which browser version you are using?

 

Login Failure Message as below

Login Failure screen shot:

Solution:

  1. Double check your User ID or Password. Your User ID should be active.
  2. Do not copy paste password. Please type each character. Passwords are case sensitive.
  3. If you have forgotten your password, please generate the passwords via Online Generation of Passwords by using your debit card details.
  4. If User ID Might be locked. Please use “Forgot Password” link on Online Generation of Passwords option to generate passwords again.
  5. Even, you are not able to login, please call at our customer care on +91 0487 6613000.

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 Getting Blank Image

Blank Image screen shot: 

Reason

  1. Generally, you should be shown default image and welcome secure message. Or Image which was selected as you have given and personal message will be shown.
  2. If you enter invalid id then this blank image without any message will be shown.
  3. If you are accessing invalid source of page then also no image/message will be shown.
  4. If you are entering a login id (customer id) which is not created in internet banking system.

Solution

Please do not try to login and inform the customer care +91 0487 6613000 immediately; also send an email to customercare@dhanbank.co.in. Please always access login page from www.dhanbank.com only. Please do not access from any link given on email or any other source.

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 Getting Blank page after clicking login button

Reason

It you have opened login page for login time without entering User ID/Password, sometime you may face this issue due to session time out. It is also depends on browser to browser.

Solution

Please close the browser and login again within short period. i.e. before session is timed out.

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 OTP (One Time Password) is not received even If I have selected SMS mode for OTP.

Reason 

Either your Mobile Number is wrongly registered with the Bank or you have got new mobile number but you have not given request for change. It is also possible that due to network issue at Operator end, OTP is not being received.

Solution 

Please ensure that your correct and valid mobile number is registered with the Bank. If you are sure that your mobile number is registered and is valid then try again. Even after few trials, you are not able to get OTP, please call at our customer care to clarify your mobile number and email ID registered with us and to do the needful to resolve the  OTP delivery issue.

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OTP (One Time Password) is not received even If I have selected Email mode for OTP.

Reason

OTP via Email mode is not allowed.

Solution

Please update your registered mobile number with the bank and you will receive OTPs via SMS.

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During Online Generation of Password, am not able to generate passwords and getting below error. 

Error Screen shot 

Reason 

Above mentioned reasons are self-explanatory.

Solution 

Please do the needful as informed in above message.

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Internal server error / Server not responding.

Reason 

There could be various reasons for this, some of which are: You have Refreshed and reloaded or closed the current window. Or Server hosting the bank site is down.

Solution 

  1. You should try accessing Internet Banking after sometime and in case the problem persists, please write to us at customercare@dhanbank.co.in

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Service is unavailable for maintenance activity, but is still displayed after scheduled time. 

Reason 

You are probably seeing this error page continuously for this length of time because, the web page may be getting locally cached (stored).

Solution 

  1. Clear the Cache and History and try again.

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How to clear the History in various Browsers

Sometimes the browser cache memory gets "clogged" and refreshing may not work, as a result you might face problems while logging into NetBanking. We request you to follow the below steps to clear cache memory.

For Internet Explorer 6.0 

  1. Our Internet Banking is NOT supported in IE 6.

For Internet Explorer 7.0 

  1. Our Internet Banking is NOT supported in IE 7.

For Internet Explorer 8.0 

  1. Select "TOOLS" from the menu-bar of the browser.
  2. Select "INTERNET OPTIONS"
  3. Under the title "Browsing History", Click on "Delete"
  4. Click on all "check box"
  5. Click on “Delete”
  6. Click on " OK"

For Netscape Navigator 9.0

  1. Select "TOOLS" from the menu-bar of the browser.
  2. Select "INTERNET OPTIONS"
  3. Under the title "Browsing History", Click on "Delete"
  4. Click on all "check box"
  5. Click on “Delete”
  6. Click on " OK"

For Mozzila version 15+

  1. Select Tools
  2. Clear Recent History
  3. Select all check box
  4. Clear Now

Google Chrome version 15+

  1. Select Tools
  2. Clear Browsing data
  3. Select all check box
  4. Clear Now

For Netscape Navigator

  1. Our Internet Banking is NOT supported in Netscape Navigator

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What is best resolution to view the Internet Banking

Best to be viewed in 1024x768 pixel resolution.

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How to check required settings for using SSL 3.0

Internet Banking at Dhanlaxmi Bank works best with Internet Explorer  8.0 and above ,Mozilla 15 and above & Google Chrome 15 and above. 128-bit encryption will now be mandatory, for logging into Internet Banking i.e. Cipher Strength of the browser. You can check the version and Cipher Strength of the browser by clicking on Help 'About Internet Explorer'. First two lines will have the required information.

For Internet Explorer 8.0 and above.

  1. On the Internet Explorer browser Toolbar Go to Tools
  2. Then click on Internet Options
  3. Then Advanced and Scroll down to Security.
  4. Here Enable Use SSL 2.0 & Use SSL 3.0.
  5. Click on 'Apply' then "OK"
  6. Now go to Tools
  7. Click on Internet Options
  8. Go to Security
  9. Go to custom level
  10. Scroll down the list and go to 'Scripting of Java applets ' and Enable it.
  11. If you are using LAN on your Internet Explorer Tool bar click on Tools
  12. Go to Internet options
  13. Click on Connections
  14. Go to LAN Settings
  15. Now click on Advanced
  16. In Servers, Secure field should not be blank.

Required settings for Netscape

  1. Our Internet Banking is NOT supported in Netscape Navigator

Required settings for IE 7 

  1. Our Internet Banking is NOT supported in IE 7

Required settings for Mozzila

  1. On the Mozilla Browser Toolbar got to Options
  2. Then click on Advanced
  3. Click on Encryption
  4. Click on Protocol and Tick the Use SLL3.0
  5. Click on OK

For any browser-related problems while trying to access NetBanking, please write to customercare@dhanbank.co.in with the following information: 

  1. The Browser and version you are using 
  2. The stage when the error message, if any, is displayed
  3. The exact error message that is displayed.
  4. If possible, a Screenshot of the error messages. You may send this as an attachment in your mail. (To obtain a screenshot press the "Print Screen" button on the keyboard, and paste onto a file Word or Word Pad) 

Check whether you are using an old or unsupported browser version.

The following browsers are supported with Windows (2000, XP and Vista) or Mac OSX.

  • Microsoft Internet Explorer 8.0 and higher
  • Mozilla Firefox 15 and higher
  • Google Chrome 15 and higher

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How to check which browser version you are using?

To check your current browser version, select "Help" in your browser menu and locate "About Internet Explorer" for Microsoft Internet Explorer users or "About Firefox" for Mozilla Firefox or About Google Chrome’ in the settings

If you are using an old or unsupported browser version you should either upgrade your browser or switch to a supported version to do your Internet banking. You can download a new browser from:

Microsoft® Internet ExplorerTM
http://www.microsoft.com/windows/ie/downloads/default.mspx

NOTE: We do not recommend that you download beta versions, since they're experimental and may undergo significant changes before they're released. Play it safe and stick to the final version.

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Site best viewed in Mozilla Firefox 15+, Chrome 15+, IE 8+ and Safari 5.0+ at 1024 x 768 pixels resolution.