FAQ
- What is Dhanlaxmi Bank’s Mobile Banking?
Dhanlaxmi Bank's Mobile Banking application can be downloaded from your mobile phone. Same allows the customer to check account balance, transfer funds via NEFT/IMPS facility etc on 24 X 7 basis in a secured manner.
- How can I apply for the Mobile Banking Service?
Please click here to download the Mobile Banking service request form and submit the same to nearest Dhanlaxmi bank branch.
- Who is eligible to avail Dhanlaxmi Bank’s Mobile Banking Facility?
All Retail Banking customers of Dhanlaxmi having valid Savings or Current accounts and Debit card are eligible to avail the Mobile Banking Facility.
- If I lose my Mobile, what should I do?
You need to contact our 24 hour call centre (080-67213000, 1800-425-1747), report at the branch or write an e-mail to customercare@dhanbank.co.in from your registered e-mail id for deactivating the mobile banking service. Please note that after deactivation, your current MPIN will not work.
- If I lose my SIM card, what should I do?
Same as #4
- If I have changed my mobile handset, what should I do?
You need to contact our call centre (080-67213000, 1800-425-1747), inform at the branch to deactivate your mobile banking or write a mail to customercare@dhanbank.co.in from your registered email id with bank. Follow the same process of download and activation of this service with your new handset.
- Can I block my Mobile Banking temporarily?
Yes, you need to report at our bank contact centre or e-mail us at customercare@dhanbank.co.in from your registered email id with bank for blocking the Mobile Banking Service.
- What are the charges for Mobile Banking Service?
As of now, the bank does not charge for this service. GPRS or other SMS charges applicable as per the operators/service provider.
- Are there any charges per transaction or per month?
At present, this service is free of charge, excluding the charges levied by the operator for accessing the Mobile Banking. We request you to visit www.dhanbank.com for Terms and Conditions and applicable charges from time to time.
- I have updated my new mobile number at branch, after how many days; will my mobile banking be updated?
This takes 3 working days. Once the mobile number is updated, SMS shall be sent to your mobile number registered with the Bank
- I have submitted the mobile banking application form at your bank, after how many days will I get my MPIN?
Since this facility is available for debit card holders only, the customer can activate this service once he has registered for mobile banking. They can use the debit card to activate mobile banking. MPIN will not be sent to your registered address.
- What is MPIN?
It is a 6 digit password or PIN (Personal Identification Number) for Login and Transaction. This is called Mobile PIN (MPIN).
- How do I get my Mobile PIN? (MPIN)
MPIN can be set with use of debit card details after activation of service. MPIN will not be sent to your registered address.
- What is the Maximum Limit of daily transaction?
INR 25,000 for Fund Transfer or Bill Payment per day.
- What is Maximum Limit per transaction?
INR 25,000 per transaction.
- Will the bank call centre be able to block my mobile banking if my mobile is lost?
Yes
- Will the bank branch be able to block my mobile banking service if my mobile is lost?
Yes, but you need to submit the form at branch.
- How can I unblock my mobile banking service?
You need to send a request to customercare@dhanbank.co.in from your registered email id with the bank to unblock the service. It will take 2 working days after receiving the request. You can also contact the nearest Dhanlaxmi Bank branch as well.
- How can I re-activate my mobile banking service?
You can re-activate directly from your handset. You need to go to re-activate option. You need to enter your Customer ID, Card Type, Last 6 digits of the Debit Card, ATM PIN and Mobile Number for re-activation of the service.
- Which all handsets are supported for this mobile banking service?
Please click here to know the list of supported mobile handsets.
- Whether GSM based mobiles are supported for Dhanlaxmi Bank’s mobile banking?
Yes
- Whether CDMA based mobiles are supported for Dhanlaxmi Bank’s mobile banking?
As of now, if you have GPRS in you CDMA mobile, then you can use the browser based mobile banking from your CDMA mobile.
- Can HUF account holders access Mobile Banking?
Yes
- If I deactivate my mobile banking service, will that also stop my debit/credit alerts?
No, debit/credit alerts will not be stoped on deactivation of Mobile Banking service.
- What is SMS/GPRS/J2ME Facility?
SMS - It works on the "Text Messaging Facility" also called the SMS that is available on mobile phones. This facility allows you to send a short text messages to 5676751 from your mobile phone instead of making a phone call. The response is sent to you as an SMS message, all in the matter of few seconds.
GPRS - General Packet Radio Service (GPRS) is a packet oriented mobile data service through which you can access the services of IOB Mobile using your MPIN. GPRS will be enabled by the mobile service provider for the Java enabled mobiles.
J2ME - Using GPRS Internet Connection, You can download the Mobile Banking application on your mobile handset from our Bank's website: http://m.dhanbank.com
- How do I change my MPIN?
You can change your MPIN through "Change MPIN" option in mobile banking.
- How do I add my new account to the Dhanlaxmi Bank Mobile Banking Facility?
You can give a request at your nearest Dhanlaxmi Bank branch to register the account number for mobile banking.
- What should I do if I change my mobile phone number?
Please submit Mobile Banking service request form to nearest Dhanlaxmi Bank branch for updation of a new mobile number in our records.
- What should I do if I have any additional queries regarding Dhanlaxmi Bank Mobile Banking?
You may visit to any of your nearest branch for any clarification (or) you may send an e-mail to customercare@dhanbank.co.in
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