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Bank Policies

Policies on Customer Service

  • Policy on Bank Deposits ZIP | PDF
  • Compensation Policy ZIP | PDF
  • Policy on Grievance Redressal ZIP | PDF
  • Policy on Doorstep Banking for Senior Citizens and Differently Abled Persons ZIP | PDF
  • Customer Rights Policy ZIP | PDF
  • Policy on Collection of Cheques / Instruments ZIP | PDF
  • Policy on Collection of Dues ZIP | PDF
  • Policy-on-General-Management-of-Branches ZIP | PDF
  • Policy-on-Dormant-Accounts-Unclaimed-Deposits ZIP | PDF
  • Policy-on-Dishonour-of-Cheques ZIP | PDF
  • Policy_on_Safe-Deposit-Locker-Policy ZIP | PDF
  • Policy on Timelines for credit decisions ZIP | PDF

Others Policies

Statutory Policies

Privacy Policy

We respect your privacy so much and we are committed to maintain the confidentiality of the personal information that you give us through this website. This Policy applies to all who visit our websites or use our online services.

Data Privacy Policy

This policy governs the way in which the Bank collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information. Sensitive personal data or information of a person means such personal information which consists of information relating to:

  • Passwords
  • Financial information such as Bank account or credit card or debit card or other payment instrument details
  • Physical, physiological and mental health condition
  • Sexual orientation
  • Medical records & History
  • Biometric Information
  • Any detail relating to the above clauses as provided to body corporate for providing service
  • Any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise. Provided that, any information that is freely available or accessible in public domain or furnished under the right to information act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.

Personal Information Security

The security of personal information about you is our priority. Only authorised staff will have access to your personal information. The employees with access to your information need it to do their jobs, and are required to strictly maintain your confidentiality. All employees are kept up-to-date on our security and privacy practices. In addition, we maintain physical, electronic and procedural safeguards that comply with applicable law. And we routinely test our systems and website to ensure that unauthorized access doesn't occur. zxczxc

Use of SMS for Registration/Mobile App Activation/ Online Banking

Dhanlaxmi Bank uses SMS /OTP based authentication procedure for activation of its official mobile applications & online platforms for security reasons & system administration purposes. We do not publicly disclose any personal or sensitive user data related information to financial or payment activities or any government identification numbers to any third party, except in accordance with the terms of this privacy policy. We will use our best efforts to ensure that the information you submit to us remains private, and is used only for the purpose for which it is submitted.

The customer profile image is being captured for easy identification of mobile application authenticity. When you download or use the Dhanlaxmi Bank’s mobile application, information about the device identifiers, sign-in details, profile image and beneficiary upload image by user are stored securely. If you have any concern about any information that might be accessed from or stored the Bank, you may refrain from downloading the mobile application on your device.

Information Collection

We'll only collect information necessary to serve your financial needs to deliver better service to the customers, to protect against fraud and to fulfill legal requirements. We collect information from your deposit or loan applications, and any other information you provide to us in writing or through the Internet; or from your transactions and communications with us.

Privacy for Closed or Inactive account

If you decide to close your account or become an inactive Customer, we'll continue to follow our privacy policy with theinformation we have about you and your account(s).


We will use the information stored in the cookies to improve visitor experience through throwing up relevant content where possible. We may use cookies to 'remember' information about your preferences to ease visitor navigation on the site. As you browse the web, some cookies are 'set' on your Web browser. When you quit your browser, some cookies are stored in your computer's memory in a cookie file, while some expire, or disappear. All cookies have expiration dates. The cookie is set on a particular browser on a particular computer, so when you use a different computer, the cookie will not exist. You can set up your web browser to accept or reject cookies.

Changes to this Privacy Policy

To comply with laws or to conform to current business practices, we may amend this Policy from time to time and will place any such amendments on this website. This Policy is not intended to, nor does it, create any contractual rights between the Bank and the customer.