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Customer Satisfaction Survey
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Customer Satisfaction Survey
Let’s Get Started
Please leave your details and we will get in touch with you.
Name
Mobile
Email
Age Group
*
Please Select
Less than 25 years
25 to 40 years
41 to 59 years
60 years and above
Gender
Male
Female
Branch
*
Please Select
Type of Customer
*
Please Select
Individual
Senior Citizen
NRI
Business
Others
1. Are you using Dhanlaxmi Bank account as your primary account?
Yes
No
2. What is the type of relationship you have with us?
Savings Bank Account
Current Account
Term Deposits
Loans
Credit Card
Locker
3. Which channel do you use mostly for your transactions?
ATM/POS
Branch Banking
Internet Banking
Mobile Banking
Other Digital Platforms
4. Does Dhanlaxmi Bank offer competitive FD interest rates?
Yes
No
5. Does Dhanlaxmi Bank offer competitive loan interest rates?
Yes
No
6. Please rate the quality of service offered at your Branch
Excellent
Very Good
Good
Average
Poor
7. Please rate your experience with our Bank’s website.
Excellent
Very Good
Good
Average
Poor
8. Please rate your experience with our Retail Internet Banking.
Excellent
Very Good
Good
Average
Poor
NA
9. Please rate your experience with our Mobile Banking.
Excellent
Very Good
Good
Average
Poor
NA
10. Please rate your experience with our Corporate Internet Banking.
Excellent
Very Good
Good
Average
Poor
NA
11. Please rate your experience on contacting our Customer Care.
Excellent
Very Good
Good
Average
Poor
NA
12. Please rate the services of the Bank’s product and services based on your experience.
Excellent
Very Good
Good
Average
Poor
NA
13. If you are an NRI, how would you rate our NRI products and service offerings?
Excellent
Very Good
Good
Average
Poor
NA
14. Do you think Dhanlaxmi Bank is able to cater to all your banking needs?
Yes
No
15. Please rate your overall experience with our Bank
Excellent
Very Good
Good
Average
Poor
16. Will you recommend Dhanlaxmi Bank as a preferred Banking choice to your friends and family?
Yes
No
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