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For further information and redressal of customer complaints if any, please feel free to write to - 
customercare@dhanbank.co.in or call on our Customer Care number 1800 425 1747

If the response received falls short of your expectations, please address a mail to customer.complaint@dhanbank.co.in.
In case you desire to send any communication, please do so to the following address:

Contact Address

Mr.Manikandan P
Chief General Manager,
Dhanlaxmi Bank Ltd, PB No.9,
Dhanalakshmi Buildings,
Corporate Office,
Naickanal, Thrissur
Kerala - 680001.
Tel No: 0487 – 6617000
 

Internal Ombudsman of the Bank

Sri Bhasi K. V.
(DGM & CFO)
Address : Dhanlaxmi Bank Ltd, PB No.9,
Dhanalakshmi Buildings,
Corporate Office,
Naickanal, Thrissur,
Kerala – 680001
Tel No: 0487 – 6617000
Email : bhasi.kv@dhanbank.co.in

 

Details of Nodal Officers to Banking Ombudsman

Office Name of Nodal Officer Email Fax No Tel No Address
Corporate Office, Thrissur, Kerala

Shri Binoy.B.S,
Assistant General Manager - Inspection & Audit,
(He shall be the Principal Nodal Officer of the Bank and will directly deal with all complaints referred to by Banking Ombudsman, Reserve Bank of India, Thiruvanathapuram. He will also oversee the complaints outside Kerala)

binoybs@dhanbank.co.in 0487 – 2335367
 
0487 - 6617204
Mob :
07799018635
Dhanlaxmi Bank Ltd.,
Inspection & Audit Dept. Corporate Office,
Dhanlaxmi Buildings,
Naickanal,
Thrissur,
State: Kerala,
PIN: 680001.
Regional
Office
Karnataka

Shri John Varughese,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman , Reserve Bank of India , Bangalore)

john.varughese@dhanbank.co.in   080-60503344
Mob :
8939703733
Dhanlaxmi Bank Ltd.,
“Vishnupriya Arcade”, No:58 – A,
18th Main, 6th Block, Koramangala
Bangalore - 560 095
Regional
Office
Andhra Pradesh
Mr. Raghunath R,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman, Reserve Bank of India, Hyderabad)
raghunath.r@dhanbank.co.in   +91 040-64500803
Mob : +91 9052178938
Dhanlaxmi Bank Ltd, Regional Office,
Trendset Towers, 1st Floor
D No:8-2-289,Road No.2,Banjara Hills
Hyderabad - 500 034
Regional
Office
Tamil Nadu
Shri John Varughese,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman , Reserve Bank of India , Chennai)
john.varughese@dhanbank.co.in   044-49037062
Mob : 8939703733
Dhanlaxmi Bank Ltd, Regional Office, Om Sakthi Towers, No:163, Anna Salai, Chennai - 600 002
Regional Office: West Shri. Abhilash R,
(Regional Head - Officiating)
(Nodal Officer for the complaints referred to by Banking Ombudsman, Reserve Bank of India, Mumbai and Ahmedabad)
abhilash.r@dhanbank.co.in 022- 24079440.
Mob: 9836178989
Dhanlaxmi Bank Ltd., Thirumallai House,
Rd No: 29, Near Sion Hill Fort,
Sion (East), Mumbai - 400 022.
Regional Office: North Shri. Muraleedharan M,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman, Reserve Bank of India, Kolkata, Bhopal, Kanpur , New Delhi, Jaipur and Chandigarh)
muraleedharan.m@dhanbank.co.in 011-28757336 Dhanlaxmi Bank Ltd, Regional Office,
Door No: 10185 A,
Arya Samaj Road,
Karol Bagh,
New Delhi -110 005.

 

Close
Position of customer complaints handled in the month of Dec 2017

No of complaints
outstanding as
as at the end of
Nov 2017

No of complaints
received in
Dec 2017

No of complaints
resolved in
Dec 2017

No of complaints
pending as
at the end of
Dec 2017

106

902

908

100

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