Internet Banking

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Given below are the various messages that might appear when you are unable to login

  1. Invalid login
  2. Your NetBanking ID is locked
  3. Software Token is not accepting Seed value and not able to register
  4. Software Token PIN is not working
  5. Internal server error / Server not responding
  6. Service is unavailable for maintenance activity, but is still displayed after scheduled time
  7. Clear the History in various Browsers
  8. Resolution
  9. Check required settings for using SSL 3.0
  10.  For any browser-related problems

 

Invalid Login

Reason:

  1. You may be entering incorrect Corporate ID, NetBanking ID (User ID) or Password.
  2. You may have entered the Corporate ID / login password in wrong case. Password Authentication is case sensitive. “netbanking” all in lower case is different from “NETBANKING” all in upper case or “NetBAnkig” in a combination of upper and lower case.
  3. You may have registered your Software Token with wrong seed value.
  4. If you try with three consecutive incorrect password entries, your NetBanking ID will be locked.
  5. If you have not used NetBanking for more than 180 days, then passwords get expired automatically due to security reasons.

Solution:

  1. Double check your NetBanking ID or Password.
  2. If you are sure about your Corporate ID, NetBanking ID, please enter the correct Password
  3. Passwords are case sensitive.
  4. If you have forgotten your password, please submit a request to reset your password at your nearest branch.
  5. Correct Seed value should be used to register your software token. If you are not sure, please write an email to customercare@dhanbank.co.in from your registered email ID.

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 Your NetBanking ID is locked

Reason: 

If you try with incorrect password three consecutive times, your NetBanking ID will get locked. Also, if you have not used NetBanking for more than 180 days, then passwords get expired. This is a security measure to prevent unauthorized access to your account.  

Solution

  1. Please write an email to customercare@dhanbank.co.in from your registered e-mail address (as per bank records) for "Unlocking your NetBanking ID". You may also visit your nearest branch to submit a request to unlock your Corporate NetBanking ID.
  2. If you have forgotten your password, please submit a request at your nearest branch to reset your password.

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 Software Token is not accepting Seed value and not able to register

Reason

You may have entered wrong Software Token Seed Value.

Solution

  1. Please write an email to customercare@dhanbank.co.in from your registered e-mail address (as per bank records) to get new Software Token Seed Value.

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 Software Token PIN is not working

Reason

You may have entered wrong Software Token PIN.

Solution

  1. 1. Please write an email to customercare@dhanbank.co.in from your registered e-mail address (as per bank records) to get new Software Token PIN.  

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 Internal server error / Server not responding

Reason

There could be various reasons for this, some of which are: You have Refreshed and reloaded or closed the current window. Or Server hosting the bank site is down.

Solution

  1. 1. You should try accessing Corporate Internet Banking after sometime and in case the problem persists, please call / write to customer care.

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 Service is unavailable for maintenance activity, but is still displayed after scheduled time

Reason 

You are probably seeing this error page continuously for this length of time because; the web page may be getting locally cached (stored).

Solution 

  1. Clear the Cache and History and try again.

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How to Clear the History in various Browsers

Sometimes the browser cache memory gets "clogged" and refreshing may not work, as a result you might face problems while logging into NetBanking. We request you to follow the below steps to clear cache memory.

For Internet Explorer 6.0 

  1. Select "TOOLS" from the menu-bar of the browser. 
  2. Select "INTERNET OPTIONS". 
  3. Under the title "Temporary Internet files", Click on "Delete Files" 
  4. Click on "Apply" / "OK" 
  5. Restart the Browser (Close the current window and open a new window). 

For Internet Explorer 7.0 

  1. Select "TOOLS" from the menu-bar of the browser. 
  2. Select "INTERNET OPTIONS" 
  3. Under the title "Browsing History", Click on "Delete" 
  4. Click on "Delete all" 
  5. Click on "Apply" / "OK" 
  6. Restart the Browser (Close the current window and open a new window) 

For Netscape Navigator 8.0

  1. Select "TOOLS" from the menu-bar of the browser
  2. Select "INTERNET OPTIONS"
  3. Under the title "Browsing History", Click on "Delete"
  4. Click on "Delete…"
  5. Click on "Apply" / "OK"
Restart the Browser (Close the current window and open a new window)

For Netscape Navigator 9.0

  1. On the browser Toolbar, Go to "Tools" 
  2. Click on "Options" 
  3. Then click on "Advanced"  and go to “Network”
  4. Click “Clear Now” for clear”
For Mozilla Firefox:
  1. Select "Tools" from the menu-bar of the browser.
  2. Select "Options"
  3. Select "Privacy"
  4. Select the check box for “Clear history when Firefox closes.”
  5. To specify what types of history should be cleared, click the Settings... button next to Clear history when Firefox closes.
  6. In the Settings for Clearing History window, check the items that you want to have cleared automatically each time you quit Firefox.
  7. After selecting the history to be cleared, click OK to close the Settings for Clearing History window.
  8. Click OK to close the Options window

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Resolution

This page is best viewed in Internet Explorer (Resolution 1024 x 768) version IE 8 and IE 9(Compatibility Mode).

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Check required settings for using SSL 3.0 

Corporate Internet Banking at Dhanlaxmi Bank works best with Internet Explorer 8.0 and above. 128-bit encryption will now be mandatory, for logging into NetBanking i.e. Cipher Strength of the browser. You can check the version and Cipher Strength of the browser by clicking on Help 'About Internet Explorer'. First two lines will have the required information.

For Internet Explorer 6.0 and above. 

  1. On the Internet Explorer browser Toolbar Go to Tools
  2. Then click on Internet Options
  3. Then Advanced and Scroll down to Security.
  4. Here Enable Use SSL 2.0 & Use SSL 3.0.
  5. Click on 'Apply' then "OK"
  6. Now go to Tools
  7. Click on Internet Options
  8. Go to Security
  9. Go to custom level
  10. Scroll down the list and go to 'Scripting of Java applets ' and Enable it.
  11. If you are using LAN on your Internet Explorer Tool bar click on Tools
  12. Go to Internet options
  13. Click on Connections
  14. Go to LAN Settings
  15. Now click on Advanced
  16. In Servers, Secure field should not be blank.

Required settings for Netscape 7.0

  1. On the browser Toolbar, Go to "Edit"
  2. Click on "Preferences"
  3. Then click on "Privacy & Security"
  4. Then go to "SSL"
  5. Here "Enable SSL Version 2.0" and "Enable SSL Version 3.0" should be checked.
  6. If you are using LAN, then Go to "Edit"
  7. Click on "Preferences"
  8. Go to "Advanced"
  9. Then go to "Proxies"
  10. Here SSL Proxy field should not be blank.
  11. Click on 'OK' and restart the browser.

Required settings for Netscape 9.0 

  1. On the browser Toolbar, Go to "Tools"
  2. Click on "Options"
  3. Then click on "Advanced"  and go to “Encryption”
  4. Here "Use SSL 3.0" should be checked. 
  5. If you are using LAN with Proxy Server, then Go to "Tools" 
  6. Click on "Options" 
  7. Go to "Advanced" 
  8. Then go to "Network" and then “Connection and Settings”
  9. Here “SSL Proxy” field should not be blank. 
  10. Click on 'OK' and restart the browser. 
For Mozilla Firefox:
  1. Select "Tools" from the menu-bar of the browser.
  2. Select "Options"
  3. Select "Advanced"
  4. Select "Encryption"
  5. Select the check box “Use SSL 3.0”
  6. Click OK to close the Options window

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For any browser-related problems while trying to access Corporate Internet Banking, please call / write to our customer care with the following information:

  1. The Browser and version you are using 
  2. The stage when the error message, if any, is displayed
  3. The exact error message that is displayed.
  4. If possible, a Screenshot of the error messages. You may send this as an attachment in your mail. (To obtain a screenshot press the "Print Screen" button on the keyboard, and paste onto a file Word or Word Pad) 

Check whether you are using an old or unsupported browser version.

The following browsers are supported with Windows (2000, XP and Vista) or Mac OSX.

  • Microsoft Internet Explorer 8.0 and higher

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How to check which browser version you are using?

To check your current browser version, select "Help" in your browser menu and locate "About Internet Explorer" for Microsoft Internet Explorer users or "About Netscape" for Netscape users.

If you are using an old or unsupported browser version you should either upgrade your browser or switch to a supported version to do your Internet banking. You can download a new browser from:

Microsoft® Internet ExplorerTM
http://www.microsoft.com/windows/ie/downloads/default.mspx

NOTE:We do not recommend that you download beta versions, since they're experimental and may undergo significant changes before they're released. Play it safe and stick to the final version.

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