Investor Relations Contacts

Members are hereby notified that our RTA , KFin Technologies Limited (Formerly known as KFin Technologies Private Limited), basis the SEBI Circular (SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/72 ) dated Jun 08, 2023, have launched an online application which can be accessed at  > Investor Services > Investor Support.

Members are requested to register / signup, using the Name , PAN , Mobile and email ID. Post registration, user can login via OTP and execute activities like, raising Service Request , Query , Complaints , check for status, KYC details, Dividend , Interest , Redemptions, e-Meeting and e-Voting details.

Quick link to access the signup page : https://kprism.kfintech.com/signup

As part of the initiative, our RTA in order to enhance the investor experience for Senior Citizens, a Senior Citizens investor cell has been newly formed to assist exclusively the Senior Citizens in redressing their grievances, complaints and queries. The special cell closely monitors the complaints coming from Senior Citizens through this channel and handholds them at every stage of the service request till closure of the grievance.

Senior Citizens wishing to avail this service can send the communication with the below details to the

Email id: senior.citizen@kfintech.com.

Senior Citizens (above 60 years of age) have to provide the following details :

• ID proof showing Date of Birth
• Folio Number
• Company Name
• Nature of Grievance

A dedicated Toll-free number for Senior Citizens can also be accessed at 1-800-309-4006 for any queries or information.

Mobile application for all users to review their portfolio being managed by KFINTECH is available in Play store and App Store. User are requested to download the application and register with the PAN number. Post verification, user can use functionalities like – Check portfolio / holding, check IPO status / Demat / Remat , Track general meeting schedules, download ISR forms , view the live streaming of AGM and contact the RTA with service request, grievance, and query.

Level-1 -To Dhanlaxmi Bank Limited / RTA

An investor shall first take up his/her grievance against the Bank by lodging a complaint directly with the Bank or Bank’s Registrar and Transfer Agent (RTA) in the following address:

Level-2 -To SEBI - Online registration of complaint / grievance on SCORES:

If the grievance is not redressed satisfactorily in the Level 1 within 21 days of lodgment, the investor may escalate the same through the SEBI SCORES Portal which can be accessed at https://scores.gov.in/.

Level-3 - SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal):

As per SEBI Circular, Ref.No.SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, and Ref.No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135 dated August 04, 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes in the Indian Securities Market.

In case, the investor is not satisfied with the resolution provided at Level 1 or 2, then the online dispute resolution process may be initiated through the ODR portal which can be accessed at https://smartodr.in/login.

For more information on online resolution of disputes in the Indian Securities Market, refer to SEBI Circular