Investor Relations Contacts

Investor Grievance / Complaints Redressal Mechanism

• Level-1 -To Dhanlaxmi Bank Limited / RTA

  An investor shall first take up his/her grievance against the Bank by lodging a complaint directly with the Bank or Bank’s Registrar and Transfer Agent (RTA) in the following address:

  Bank	RTA
  Dhanlaxmi Bank Ltd. Dhanalakshmi Buildings, Naickanal, Thrissur, Kerala - 680 001. Phone No. 0487-7107100 E-mail. - investors@dhanbank.co.in	KFin Technologies Limited, Selenium Tower B, Plot No. 31 & 32, Financial District, Nanakramguda, Serilingampally, Hyderabad-500032. Phone No. - 1800 3094 001

  
  Level-2 -To SEBI - Online registration of complaint / grievance on SCORES:

  If the grievance is not redressed satisfactorily in the Level 1 within 21 days of lodgment, the investor may escalate the same through the SEBI SCORES Portal which can be accessed at https://scores.gov.in/.

  Level-3 - SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal):

  As per SEBI Circular, Ref.No.SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, and Ref.No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135 dated August 04, 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes in the Indian Securities Market.

  In case, the investor is not satisfied with the resolution provided at Level 1 or 2, then the online dispute resolution process may be initiated through the ODR portal which can be accessed at https://smartodr.in/login.

  For more information on online resolution of disputes in the Indian Securities Market, refer to SEBI Circular