Login FAQ
Customer ID, Valid and Active ATM/Debit Card Number, ATM PIN, Mobile Number.
You can register your mobile number/email ID by visiting your nearest Dhanlaxmi Bank branch.
No. Your ATM PIN will not get disabled/reset after using the Online Password Generation facility.
For security purpose, your current session gets closed. You have to again initiate the process of Online Password Generation.
No, there are no limitations. Online Password Generation is the facility of online resetting of NetBanking password. This facility enables the customer to access his/her account instantly incase they have forgotten their NetBanking password.
No. Online Generation Password facility is FREE of cost.
If ATM PIN is locked at ATM then it will be unlocked automatically after 24 hours.ATM Pin will not get locked, if you try with wrong ATM Pin while generating Net Banking password Online.
No. You can try after the ATM gets automatically unlocked after 24 hours.
Minimum 8 and Maximum 15 Characters, Minimum one lower case alphabet, one UPPER CASE alphabet number and special character like @ , # ; * . ! : Please refer the password policy in the password creation page for further details.
Please call our customer care on +91 044 42413000 or send an email to customercare@dhanbank.co.in
If your mobile number is not registered, then you need to visit the branch to update your mobile number.
NO, as per RBI Guideline, OTP can be sent only to registered Mobile Number.
Nothing will happen. You can try generating Online Password by trying the correct ATM PIN later.
No. While generating passwords, you need to reset login and transaction passwords at a time.
No. While generating passwords, you need to reset login and transaction passwords at a time.
Yes, provided you have an active ATM card.
NO, as per RBI Guideline, OTP can be sent only to registered Mobile Number.
90 sec. Within 90 sec of receipt of OTP, it needs to be entered in OTP Field.
OTP will not be validated, if it is received late due to any network issue at operator end or your mobile is not reachable. You need to re-start/re-initiate the process again.
NO. You will receive OTP only to your registered Mobile Number.
Yes. Any ATM/Debit Card of an account of your customer id can be used.
Yes. Joint Account Holder’s mode of operation of linked account should be JOF (Joint Or First) OR JOO (Joint Or Others)
No. You need to submit CRF (Channels Request Form) at Branch. Your Login ID (Customer ID) shall be required to register for online access.
YES. Provided you remember the correct password generated. But you cannot generate password online using the blocked ATM/Debit Card.
Yes. You can use net banking passwords. But you cannot generate new passwords. You need to wait for 24 hours to ATM to be unlocked automatically. Post that you can generate passwords online, if you need.
Yes, password can be generated. Latest generated passwords will normally work. Generally, we request the user to generate online.
No. Because Customer ID, ATM/Debit Card Number and ATM PIN is also required apart from Mobile. If your Mobile is stolen or lost, please call our customer care to de-register the same.
No. You need to submit CRF (Channel Request Form) at Branch.
Yes. Browser is transmitting data via Secured Socket Layer and we have two factor later authentication like ATM/Debit Card Number-PIN and OTP.
No. You need to visit Branch and submit Service Request Form.
No. As long as your Mobile Number is not changed, you need not to inform the Bank.
No. Mobile Banking has separate login details. Login ID (As Customer ID) is same but MPIN to be used for login in Mobile Banking.
No. Online Debit Card Password is different.
There is no limit to generate passwords online in a day.