RTGS NEFT

Money Transfers can be facilitated through Real Time Gross Settlement (RTGS) or National Electronic Fund Transfer (NEFT) anywhere in India, in any bank and any bank branch provided the branch has an Indian Financial System Code(IFSC) and is enabled for the RTGS/NEFT.

Customer Facilitation Centre (CFC) for NEFT and RTGS customer transactions

Contact Details

NEFT/ RTGS Cell
Dhanlaxmi Bank,
DLB Bhavan, Punkunnam,
Thrissur 680 002.
Phone: 0487 - 6627046, 6627084
email: rtgs@dhanbank.co.in / neft@dhanbank.co.in

Please note : Click here for the directory of the Customer Facilitation Centres(CFC) of member banks for redressal of your RTGS/NEFT related complaints.

Real Time Gross Settlement (RTGS)

Real Time Gross Transfer is used for customer transactions for Rs. 2 laks and above anywhere within India. It is a very secure transfer service and the settlement of the transaction is done immediately when the transaction has been executed.

• RTGS is an electronic payment system, which provides online settlement of payments between financial institutions. Payment instructions between banks are processed and settled individually and continuously throughout the day [RTGS Window]. Dhanlaxmi Bank customers can make payments to the beneficiary’s a/c in another bank and vice-a-versa.
• Payee banks and their customers receive funds at any time immediately when the transaction has been executed so they are not exposed to any risk. It is a highly secured system using PKI and includes signing and encryption.
• All Dhanlaxmi Bank branches are RTGS enabled. Our customers can avail of RTGS services to transfer funds to accounts of other banks, provided those bank branches are also RTGS enabled.

Fund Transfer Amount
The minimum amount for RTGS transactions is Rs. 2 Lakh.

Charges

RTGS Payments:

• For transaction between Rs 2 lakhs and Rs 5 lakhs - Rs.25 per transaction plus service tax
• For transactions above Rs 5 lakhs - Rs.50 per transaction plus service tax

RTGS Receipts: 
Nil

Timings for acceptance of customer requests for processing RTGS / NEFT transactions may vary depending on the branch timings. Please get in touch with the branch for the timings. These are also displayed at the respective branches

Contact:
For RTGS complaints : rtgs@dhanbank.co.in
Call : +91 044 42413000

National Electronic Funds Transfer (NEFT)

The National Electronic Funds Transfer (NEFT) system is an electronic funds transfer system introduced by Reserve Bank of India to help banks transfer funds electronically from one customer account of a NEFT participant bank branch to another customer account of any other NEFT participant bank branch in India.

• The NEFT there are 48 batches through with the transactions messages are transmitted and settled between banks. The First NEFT Batch time is at 12.30 AM and last at 12.00 midnight on all the days.
• Dhanlaxmi Bank has started live NEFT operations with all CBS branches that can perform NEFT operations. The customers of all Dhanlaxmi Bank branches can avail of NEFT services to transfer funds to accounts of other banks; provided those bank branches are also NEFT enabled.
• NEFT is available for walk-in customers up to Rs.50,000.

Fund Transfer Amount

• There is no restriction for amount.

Charges

NEFT Payments:
Up to Rs 10000 - Rs 2.50 per transaction plus service tax
Above Rs 10000 and upto Rs.1 Lakh - Rs 5 per transaction plus service tax
Above Rs. 1 lakh and upto Rs. 2 Lakhs - Rs 15/- per transaction plus service tax
Above 2 Lakhs: Rs. 25/- per transaction. plus service tax

NEFT Receipts : 
Nil

Timings for acceptance of customer requests for processing RTGS / NEFT transactions may vary depending on the branch timings. Please get in touch with the branch for the timings. These are also displayed at the respective branches

Bank customers who intend to be the remitters of funds for credit of beneficiary accounts of any other bank shall have to provide the details as mentioned below:

• Name of the beneficiary bank
• Name of the branch* designated for fund transfer under RTGS/NEFT
• The IFSC of the beneficiary bank’s branch
• The type of account of the beneficiary
• The account number of beneficiary
• The name of the beneficiary

The remitter (customer) shall furnish the above details in the ‘ Prescribed Form’ duly signed to avoid repudiation later. The application shall be submitted along with his/her cheque/debit instruction for the amount to be transferred, plus the bank commission. The remitter shall be responsible for the accuracy of the particulars given in the Form.

. *The bank branches for fund transfer shall be designated and listed in the RBI site, provided with the IFSC Code..

Contact:

• For NEFT complaints : neft@dhanbank.co.in
• Call : +91 044 42413000

* All Applications with regard to 'ELECTRONIC FUND TRANSFER' (RTGS/NEFT) should be registered well before the stipulated time so as to enable the branches to complete the transactions in time.