Grievance Redressal
Grievance Redressal
- LEVEL 1 : If not satisfied with
our services, the customer can
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Lodge a written complaint at the branch
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Write to us in detail to customercare@dhanbank.co.in
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Call our Customer Care Grievance redressal toll free number 1800-425-1747
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- LEVEL 2 : If the response received falls short of your expectation, please contact your respective Regional Nodal Officers along with the Complaint Ticket ID received at Level 1.
Details of Nodal Officers for Grievance Redressal
| Designation | Name & Designation | Contact Number | Office | Address | |
| Nodal Officer-West Bengal, Madhya Pradesh, Uttar Pradesh, New Delhi, Rajasthan & Chandigarh | Shri.
Vikram Baranwal, (AGM) - Regional Head North | rodelhi@dhanbank.co.in | Mob: 9582228950 | Regional Office: North | Dhanlaxmi Bank Ltd, Regional Office, Door No: 10185 A, Arya Samaj Road, Karol Bagh, New Delhi -110005. |
| Nodal Officer-Maharashtra & Gujarat | Shri Anup Nair,(AGM) - Regional Head West | ro.west@dhanbank.co.in | Mob: 9619357088 | Regional Office: West | Dhanlaxmi Bank Ltd., Thirumallai House, Rd No: 29, Near Sion Hill Fort,Sion (East), Mumbai - 400022. |
| Nodal Officer - Andhra Pradesh , Telangana & Karnataka |
Shri. Raghunath R, (AGM) - Regional Head Hyderabad | hydoffice@dhanbank.co.in | Mob : 8297203366 | Regional Office, Hyderabad | Dhanlaxmi Bank Ltd. Trend Set Towers Ground Floor, 8-2-289/10, Road No. 2, Banjara Hills, Hyderabad, Telangana - 500 034 |
| Nodal Officer-Tamil Nadu | Shri. Sijo Joseph, (DGM) - Regional Head Tamil Nadu | ro.chennai@dhanbank.co.in | Mob : 8939703733 | Regional Office Tamil Nadu | Dhanlaxmi Bank Ltd, Regional Office, Om Sakthi Towers, No:163, Anna Salai, Chennai - 600002. |
| Nodal Officer-Kerala | Shri. Premakumar R. (CM) -Customer Service Officer | customer.complaint@dhanbank.co.in | Mob : 09539007125 | Corporate Office, Thrissur, Kerala | Dhanlaxmi Bank Ltd., Corporate Office, Punkunnam, Thrissur Kerala – 680002 |
- LEVEL 3 : If you are not satisfied with the redressal of your complaint, kindly escalate to Corporate Office at customer.complaint@dhanbank.co.in
Contact Details of Principal Nodal Officer
Shri. John Varughese
General Manager
Dhanlaxmi Bank Ltd.
Corporate Office, Punkunnam, Thrissur Kerala - 680002
Tel No: 0487 - 7107151
