Unauthorized/Fraudulent Electronic Transaction
Steps To Report Fraudulent Transactions - A) Through Bank
- Through Bank
| Reporting by calling at our Customer Care | Reporting via e-mail | Reporting via Branch |
| Phone: Contact our
Customer Care Centre (24/7):
044 42413000 / 1800-425-1747 | Email to support@dhanbank.co.in (To report fraudulent transactions only) | Visit your nearest Dhanlaxmi Bank Branch (Banking hours only) |
*Note: Customers are requested to provide the following details while reporting fraudulent transactions.
Mode of transaction
- Channels :
- Debit Card or ATM card (ATM/POS/Ecom)
- Mobile Banking / Retail Internet Banking
- Corporate Internet Banking
- Credit Card
- IMPS
- UPI
- Transaction date
- Transaction amount
- Transaction reference number
- Customer ID / Account number
- ATM ID Location/Merchant details (as applicable).
- Debit card or ATM card number (as applicable).
Steps To Report Fraudulent Transactions - B) Through Cyber Crime Portal of MHA and Police Station
Register the complaint through Cyber helpline number 1930 or via the online portal (https://cybercrime.gov.in/) at the earliest. It is also advisable to report the fraudulent transaction at nearest Police Station and subsequently submit FIR at the Bank.
1. Blocking your Debit card
| Option 1 | Option 2 | Option 3 |
| Get assistance – Customer Care | Self Service | Self Service – Missed Call |
| Phone: Contact our
Customer Care Centre (24/7): 044 42413000 / 1800-425-1747 Through IVR IVR: 044 42413000select the Language 1. Select 1 account related 2. Select 1 - Savings account 3. Select 2 - Current Account 4. Select 1 for block/ 5. select 2 for unblock (Temporary) ASFDF
| Through Website www.dhanbank.com -> Pre-login page to Retail Banking-> Block Card
-> Debit Card-> Provide credentials -> Select card –> Block/Unblock
Debit Card. www.dhanbank.com -> Menu -> Block/Unblock & PIN Generation ->Card block (Debit/Credit-> Debit Card-> Provide credentials -> Select card –> Block/Unblock Debit Card Through (Mobile Banking- DhanSmart) & (Retail Internet Banking- DhanDelight) For hot listing (Permanent block) Services -> Debit Cards -> Select Card -> Hot list For Temporary Block/Unblock Services -> Debit Cards ->Select Card -> Block/Unblock Card | Give missed
call from customer’s registered mobile number to +91-88-93553553 to disable/enable your Debit Cards All Debit Cards linked to the registered mobile number of the customer will be disabled or enabled upon the missed call from customer’s registered mobile number. The customer will receive a SMS confirming the request. |
2. Blocking of Credit Card
| Option 1 Get assistance – Customer Care | Option 2 Self Service |
| Phone: Contact our Customer Care Centre (24/7): 044 42413000 / 1800-425-1747 | Through Website 1) www.dhanbank.com -> Pre-login page to Retail Banking-> Block Card -> Credit Card-> Provide credentials - block credit card 2) www.dhanbank.com -> Menu -> Block/Unblock & PIN Generation ->Card block (Debit/Credit-> Credit Card-> Provide credentials -> Select card –> Block/Unblock Credit Card Through (Mobile Banking- DhanSmart) & (Retail Internet Banking- DhanDelight) For hot listing (Permanent block) Services -> Credit Cards-> Card Hot listing For Temporary Block/Unblock Services -> Credit cards -> Block/Unblock Cards |
3. To block UPI
| Option 1
Get assistance – Customer Care | Option 2
Self Service |
| Phone: Contact our
Customer Care Centre (24/7):
044 42413000 / 1800-425-1747 | Through SMS Sending SMS BLOCKUPI from registered mobile number to 918105754333 |
4. To block Mobile Banking/Retail Internet Banking
| Option
1
Get assistance - Customer Care | Option 2 Self Service |
| Phone: Contact our
Customer Care Centre (24/7): 044 42413000 / 1800-425-1747 | Through Website www.dhanbank.com -> Pre-login page to Retail Banking-> Block/Unblock online Banking -> Provide credentials -> Submit www.dhanbank.com -> Menu -> Block/Unblock & PIN Generation -> Block/Unblock online Banking -> Provide credentials -> Submit |
5. To block Corporate Internet Banking
| Option
1
Get assistance – Customer Care | Option 2
Self Service |
| Phone: Contact our
Customer Care Centre (24/7): 044 42413000 / 1800-425-1747 | Through Website
www.dhanbank.com-> Pre-login page to Corporate Banking-> Block/Unblock User ID -> Provide credentials -> Submit. www.dhanbank.com -> Menu-> Block/Unblock & PIN Generation -> Block/Unblock Corporate Internet Banking -> Block/Unblock User ID -> Provide credentials -> Submit |
Report an Unauthorized / Fraudulent Electronic Transaction
STEPS TO REPORT FRAUDULENT TRANSACTIONS
- Through Bank
- Through Cyber Crime Portal of MHA and Police Station
STEPS TO BLOCK DIGITAL TRANSACTION CHANNELS
In case of fraudulent transactions happened in your account, below options can be used to block the digital channels at the earliest.
- Blocking your Debit card
- Blocking of Credit Card
- To block UPI
- To block Mobile Banking/Retail Internet Banking
- To block Corporate Internet Banking
