Corporate Internet Banking FAQ

1. How can I Register in Corporate Internet Banking (CIB)?

To register for Corporate Internet Banking (CIB), the customer needs to fill the duly signed CIB Registration Form. The registration form is available on our bank's website (www.dhanbank.com).

3. What are the features available in CIB?

  1. Accounts
    1. Dateline
    2. Accounts Summary
    3. Accounts Statements
    4. Account Details
    5. Requests
      • Cheque Book Request
      • Stop Cheque Request
      • Cheque Status
      • Statement Request
      • Term Deposit Redemption
      • New Deposit Request
      • Positive Pay Request
      • Request Status
  2. Payments
    1. Dateline
    2. Own Accounts
    3. Transfers
    4. File Upload (Bulk and Salary)
    5. Payment Reports
    6. Bill Payment
    7. Recharge
  3. Loans
    1. Summary
    2. Statements
    3. Details
    4. Repayment Schedule

7. Is there any way to view or download Last 10 Transactions through Internet Banking?

Yes, Under Accounts Module > Accounts Statements > Mini Statement.
Download of mini statement to be made as PDF or Excel sent to the email id registered with the Bank

8. Is there any charge for downloading statement of accounts.in Corporate Internet Banking?

Customers are not charged for download of statement of accounts.

10. Can I open Fixed Deposit through CIB?

Yes, Accounts Module > Requests ->New Deposit Request > Select Deposit type as Cumulative or Non-Cumulative
* Cumulative means interest will payout only at the time of maturity
* Non-Cumulative means interest will payout on the basis of selected interest frequency.

11. What is the minimum and Maximum amount for Fixed Deposit?

Minimum Amount (INR): 1,000
Maximum Amount (INR): 1,00,00,000

12. What is the Minimum period for a Fixed Deposit?

Minimum Term for Cumulative Deposit: 6 Months
Minimum Term for Non - Cumulative Deposit: 1 Months

13. Can I open Recurring Deposit through CIB?

Yes, Accounts Module >Requests >New Deposit Request >Select Deposit type as Recurring

14. What is the minimum and Maximum amount for Recurring Deposit?

Minimum Amount (INR): 100
Maximum Amount (INR): 1,00,00,000

16. How can I download RD Statement?

Under Accounts Module -> Accounts Statements -> Select RD number

17. Can I withdraw Term/Recurring Deposit before Maturity?

Yes, Under Accounts Module > Requests > Term Deposit Redemption

18. How Can I request Cheque Book through Corporate Internet Banking?

Under Accounts Module > Requests > Cheque Book Request

  1. Select Group Id and account number
  2. No. of Cheque Book, No. of leaves and the Delivery Mode
  3. Confirm the details and Submit

19. How Can I request Stop Cheque Request through Corporate Internet Banking?

Under Accounts Module > Requests > Cheque Book Request

  1. Select Group Name
  2. Account Number
  3. No of cheques to cancel
  4. Then Confirm and Submit

20. How can I request Positive Pay?

Under Accounts Module > Requests > Positive Pay Request

  1. Select Group Name and Account Number
  2. Enter Cheque Number, Payee Name, Cheque Date and Amount.
  3. Confirm and Submit

21. How can I check Cheque Status?

Under Accounts Module > Requests > Cheque Status

  1. Select Company Name and Account Number
  2. Select No. of Cheques
  3. Enter Cheque Number
  4. Confirm and Submit

25. Can I add 2 or more accounts under one Beneficiary?

Yes, can add any number of accounts as beneficiary irrespective of the account within the bank or of another bank .

26. Can I transfer fund between my own accounts?

Yes, UnderPayments Module > Own Accounts

  1. Select From Company
  2. Select From Account
  3. Select To Company
  4. Select To Account
  5. Enter Amount
  6. Enter Transfer Date
  7. Confirm and Submit

29. Can I set Standing Instruction in Corporate Internet Banking?

Yes, subject to the date of selection. The customer can opt for the same either in Pay Later or Repeat.

  • Under Pay Later, customer can initiate the request for debit transaction, for a specified amount, however on a later date as per customer’s request.
  • Under Repeat, customer can choose the number of transfers needed, frequency of transactions (Daily/ Fortnightly/ Half Yearly/ Quarterly/ Monthly) and customise the date of debit.

30. How can I Transfer Bulk Payments?

Under Payments Module > File Upload > File Upload

31. Is there any file format for Bulk Payments?

Yes, you can download the sample file from file upload screen
File name format is BULK_DDMMYY_ABC101
*DDMMYY should be Transaction Date

32. Can I view the failed transactions of Bulk Payment?

Yes, download the error file from file upload page

33. In case of bulk payments, if there is a failure in one transaction, will the entire file of payments be successfully initiated or failed?

Even if there is an error in a single transaction detail, this shall not affect the other entries of bulk payments.

34. Can I transfer Other Bank and within bank accounts in Bulk Payment?

Yes, can include RTGS, NEFT, and Third-Party Transfer in Bulk Payments by selecting file type as Bulk Payment.

35. Where I can view Payments Status?

Under Payments Module > Payment Reports